Technology promotes convenience with numerous benefits. However, in the quest of surging in the market, businesses often neglect the necessity of having a robust IT infrastructure. As a result, technology failures and poor user experiences leaves businesses high and dry with a negative impact on its overall functionality, and a bad eminence amongst stakeholders. Moreover, customers do not give a second thought when it comes to expressing their frustration on the social media platforms, which further baffles the business foundation. Here is a compilation of some of the severe technology disasters (2013), which involves some of the giant organizations.
Obamacare’s healthcare website
The Obamacare’s healthcare.gov website got exposed to a major problem, when it failed to work on launch back in October. The website repeatedly denied access to the US citizens seeking health insurance. They had to rely on phonelines and the post. The vulnerability severely embarrassed Obama and associated officials as they appeared incompetent in testing the website before the launch.
California’s payroll failures
SAP is being sued for a software development failure that was supposedly meant to upgrade the payroll system. The system upgrade caused problems to almost 240,000 workforce of California’s state government. However, SAP is blaming the state controller’s office for their inability to manage the upgrade.
BlackBerry was already battling to retain the remaining market presence, but then came a shocker. In September, BlackBerry was abashed when users experienced a blackout. The problems were initially experienced in Europe and later on spread across America and other continents. Due to the technical glitch users were unable to access emails and messages. The restoration took some time for users to gain access.
The banking sector giant NatWest confronted hefty criticisms from customers as its systems caused chaos. The bank ran into problems when system flaws denied customers to make online transactions and rejected their pin. The organization’s inability to manage systems aroused severe criticisms that spread like a wild fire on Twitter. Similar problems were experienced in RBS uncovering the lack of investments in the banking IT infrastructure.
Sabre travel booking system
During the peak of the school holiday season, Sabre travel booking system went down. The problem was experienced throughout the global travel industry. The system is deployed by more than 300 airlines and system failure caused cancellations, prolonged delays for hundreds of thousands of travelers globally.
NHS computer meltdown
Scotland’s biggest health board came under the scanner this autumn when the system failure resulted in postponement of more than 500 appointments and operations. There was a major IT server error, which denied critical patient information to doctors and nurses. Fortunately the system was restored, and no life was threatened.
Poor benefit systems
In California, the defect-riddled systems restricted the payment of more than 300,000 unemployed people during the weekend of Labor Day. The new benefits system was launched with multiple loopholes that created mayhem leaving hundreds of thousands of unemployed unpaid. Florida, Pennsylvania, California and Massachusetts experienced similar problems with systems implemented by Deloitte.
During October, the retail giant Walmart was affected by a technical flaw in its system. When the customer logged in the system thought they bagged a bargain. They managed to buy projector and computer monitors valued at $500 for as little as $8.99. However, the retailer blamed data discrepancies to the IT glitch. Walmart refused to give the bargain deals and cancelled transactions, but customers raised their voice on social networking sites.
All the aforementioned technical loop holes are results of poor implementation and management of IT systems. Moreover, poor architectural, software component design, meager coding standards and lack of proper testing furthers maximizes chances of software vulnerability.
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